Return & Refund Policy
Return & Refund Policy
Our Commitment to Customer Satisfaction
At Taverniqx, we want you to feel confident when shopping with us. If a purchase does not meet your expectations or an issue arises with your delivery, please refer to the following return, cancellation, and refund procedures.
1. Order Cancellation
If you wish to cancel an order, please contact our customer service team as early as possible.
Cancellation requests can generally be considered before the order enters processing or fulfillment.
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If your cancellation is approved before processing begins, a full refund will be arranged to your original payment method.
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Once an order has entered fulfillment or has been dispatched, we may no longer be able to stop or cancel it.
To submit a cancellation request, please email:
2. Return Eligibility
Customers may request a return within 30 calendar days of receiving their order, provided the product meets the applicable return requirements.
For a return to be considered, the item should:
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Remain unused and in its original condition;
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Be accompanied by its original packaging and included accessories, where applicable;
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Include valid proof of purchase, such as an order confirmation or order number.
Please obtain return authorization from our customer service team before shipping any product back. Items sent without prior approval may not be eligible for acceptance.
3. How to Submit a Return Request
To begin the return process, contact our support team at:
Email: service@taverniqx.com
Please include the following information so we can review your request:
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Your order number;
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The name of the product you wish to return;
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A brief explanation of the return reason;
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Relevant photographs or videos, if the product has an issue.
After assessing your request, our team will respond with the next steps and any necessary return instructions.
4. Return Shipping Address
Please do not send returned merchandise to the business address listed in our contact information.
The correct return destination will be provided by our customer support team after your return request has been reviewed and approved.
Please wait for these instructions before arranging your return shipment.
5. Responsibility for Return Shipping Fees
The party responsible for return shipping costs depends on the reason for the return.
Customer-initiated returns
For returns resulting from personal preference or a change of mind, including:
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Selecting the wrong product;
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No longer wishing to keep the purchase;
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Personal preference or other non-product-related reasons;
the customer is responsible for the applicable return shipping expenses.
Returns involving product issues
If an item is delivered in a damaged or defective condition, is different from the product ordered, or is materially inconsistent with its advertised description, Taverniqx will provide an appropriate resolution.
Depending on the circumstances, this may include a replacement, refund, or return assistance without additional cost to the customer.
6. Refund Processing
Once your returned product has arrived and completed our inspection, we will inform you of the outcome of your refund request.
For approved returns, the refund will be sent to the original payment method within 5–10 business days after the returned item has been received and inspected.
Please be aware that the time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment service provider.
7. What If My Refund Has Not Arrived?
If the expected refund period has passed and the funds are not yet visible in your account, we suggest taking the following steps:
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Review your bank or payment account to confirm that the refund has not already been posted.
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Contact your bank or payment provider to ask whether the transaction is still being processed.
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If you still need assistance, contact our customer service team for further support.
Email: service@taverniqx.com
8. Contact and Business Details
For questions about cancellations, returns, refunds, or any part of this policy, please reach out to us using the contact information below.
Brand Name: Taverniqx
Company: Jiangxi Xuanmeng Network Technology Co., Ltd.
Customer Support Email: service@taverniqx.com
Telephone: 15770633422
Business Address: Unit 1-1101, Building 20, Plot No. 2 of the Xinqiao Farmers’ Resettlement Housing Project, west side of Heqi Road, Luling New District, Ji’an City, Jiangxi Province
We appreciate your understanding and the opportunity to assist you. Thank you for shopping with Taverniqx.